Troubleshooting & FAQs

Sign-In & Library Access

• I Can’t Find My School or Library
• I Can’t Sign In to ePlatform
• Single Sign-On (SSO) Isn’t Working
• I Can Sign In but Can’t See the Expected Titles

Borrowing & Loans

• I Can’t Borrow an eBook or Audiobook
• I Can’t Return an eBook or Audiobook
• I Can’t Renew an eBook or Audiobook
• I Can’t Reserve a Title
• I Can’t Find My Loans or Reserves

See all 6 articles

Reading, Listening & Downloading

• An eBook Won’t Open or Load
• An Audiobook Won’t Play
• A Title Won’t Download
• A Downloaded Title Isn’t Working Offline
• My Reading or Listening Progress Isn’t Syncing

App, Web Browser & Devices

• General Problem-Solving Steps
• The ePlatform App Is Crashing or Not Responding
• I Can’t Add My Library to the App
• The ePlatform App Won’t Install or Update
• ePlatform Isn’t Working in My Web Browser

See all 6 articles

Administrative Help & General FAQs

• I Can’t Access the Shop or Complete a Purchase
• Troubleshooting Patron Sign-In as an Administrator
• Fixing Missing or Incorrect Patron Information
• Fixing Missing Titles in Your Library Portal
• Why a Title Is Hidden, Restricted or Expired

See all 6 articles