I Can’t Find My School or Library
If your school or library does not appear when you try to add it to the ePlatform app, check the name you entered or use a setup code or QR code supplied by your school.
Check the school or library name
Make sure you have entered the complete school or library name correctly. Check for spelling mistakes, missing words, or extra spaces.
Try another search
Your school may be listed using:
- its complete official name;
- an abbreviated name;
- a campus name; or
- a different version of the name you normally use.
Try searching with a shorter part of the name if the complete name does not produce the expected result.
Use a setup code
If your school has provided an ePlatform setup code, enter the setup code instead of searching by name.
Your school’s setup code can be found on the Library page of its ePlatform portal.
Ask your teacher or librarian for the setup code if you do not know it.
Scan a QR code
Some schools provide a QR code that adds the correct library automatically. Use the QR-code option in the app and scan the code supplied by your school.
If you still cannot find your library
Ask your teacher or librarian for the correct school name, setup code, or QR code.
If library staff cannot locate the library either, contact support@eplatform.co and include the complete school or library name.