I Can’t Reserve a Title
The Reserve option is available when a title is currently unavailable and your school or library has enabled reservations.
When the Reserve option appears
When all available copies are on loan, open the title and select Reserve.
The reservation is added to your account and the title becomes available when your place in the queue is reached.
The title is currently available
The Reserve option is used for a title that cannot currently be borrowed. If a copy is available, select Borrow instead.
Reservations may not be enabled
Each school or library controls whether patrons can reserve titles. If the Reserve option does not appear for an unavailable title, ask your teacher or librarian whether reservations are enabled.
Information for library staff
Reservation settings are managed from:
Admin area → Manage Library → Global Site Settings
The settings include whether reserves are available, how long a patron has to access an available reservation, and the maximum reserve queue length.
The reserve queue may be full
Your school or library can set a maximum number of patrons who may reserve the same title.
If the queue has reached that limit, another reservation may not be available. Ask your teacher or librarian for more information.
The Reserve option is not working
- Confirm that the title is currently unavailable.
- Confirm that your device has an internet connection.
- If using the app, check for an ePlatform update.
- Restart the app or browser.
- Open the title and select Reserve again.
- Record any error message displayed.
Need help?
Ask your teacher or librarian if the Reserve option remains unavailable.
Library staff can email support@eplatform.co and include:
- the library name;
- the affected title and ISBN;
- whether reserves are enabled;
- whether the problem affects one or multiple patrons; and
- the error message displayed, if any.