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I Can’t Sign In to ePlatform

Your school or library chooses how patrons sign in to ePlatform. Depending on its setup, you may use an ePlatform username and password or an existing school sign-in service.

Video: How to Sign In

Watch this video for an overview of how to sign in to ePlatform.

Check that you opened the correct library

Before checking your login details, confirm that you have opened your school or library’s ePlatform portal.

In the app, confirm that you added the correct library using its name, setup code, or QR code.

Username and password sign-in

If your school gave you an ePlatform username, barcode, or ID and password:

  1. Enter the username, barcode, or ID supplied by your school.
  2. Enter the supplied password.
  3. Check that the details match the information provided by your school.
  4. Try signing in again.

If you do not know your login details or have forgotten your password, ask your teacher or librarian. Your school manages manually created ePlatform accounts.

Information for library staff

An administrator can review or reset the login details for a manually managed patron account from:

Admin area → Patrons

Locate the patron, open their record, review the username or barcode, and update the password if required.

School or organisation sign-in

If your school uses Single Sign-On, LDAP, SIP2, Google, Microsoft, or another connected service, use your existing school or organisation credentials.

If you have forgotten this password, use your school’s usual password-recovery process or contact its IT team. These passwords are not managed as manual ePlatform passwords.

If the same account can sign in to your school system but cannot access ePlatform, record the error message and ask your teacher, librarian, or IT team for help.

General problem-solving steps

If your login details are correct but sign-in still fails:

  1. Confirm that your device has an internet connection.
  2. If using the app, check your app store for an ePlatform update.
  3. If using a browser, try opening ePlatform in another browser.
  4. Restart your device.
  5. Open ePlatform and try signing in again.

Ask your school for help

Your school controls its ePlatform sign-in method and can confirm:

  • which library you should use;
  • whether you should use a username and password or school sign-in;
  • your username, barcode, or ID;
  • whether your patron account is available; and
  • where to reset a school-managed password.

Need more help?

Library staff can contact support@eplatform.co if the problem continues.

Include:

  • the school or library name;
  • the sign-in method being used;
  • whether the problem affects one patron or multiple patrons; and
  • the error message displayed, if any.

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