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A Title Won’t Download

eBooks and Audiobooks use different steps for offline storage. Complete the download while your device is connected to the internet before going offline.

Before downloading

Confirm that:

  • the title is part of your active loans;
  • your device is connected to the internet;
  • you are using the ePlatform app; and
  • the app is up to date.

Download an eBook

  1. Open Loans.
  2. Select the eBook.
  3. Open the eBook while connected to the internet.
  4. Wait for the eBook to be stored for offline reading.
  5. Confirm that the completed-download check mark appears.

Completed-download check mark for an offline eBook

The check mark indicates that the eBook has completed downloading.

Offline storage is enabled by default for eBooks opened through the ePlatform web portal or app.

Download an Audiobook

  1. Open Loans.
  2. Select the Audiobook.
  3. Open the menu in the top-right corner.
  4. Select Store Offline.
  5. Wait for the audio files to download.
  6. Confirm that the download reaches 100%.

Store Offline option for an ePlatform Audiobook

Select Store Offline from the Audiobook menu.

Completed offline Audiobook download

Wait until the Audiobook download reaches 100%.

If the download does not complete

  1. Confirm that the device remains connected to the internet.
  2. Confirm that the loan has not expired.
  3. Check your app store for an ePlatform update.
  4. Close and reopen the app.
  5. Restart the device.
  6. Open the title from Loans and try again.

Do not go offline until the eBook displays its completed-download indicator or the Audiobook reaches 100%.

Need help?

Ask your teacher or librarian if the download still does not complete.

Library staff can email support@eplatform.co and include:

  • the library name;
  • the title and ISBN;
  • whether it is an eBook or Audiobook;
  • the device being used;
  • the download percentage or indicator shown; and
  • the error message displayed, if any.