The ePlatform Technical Support team is available from Monday through Friday to assist you with any technical queries, setup questions, or troubleshooting.
Phone Support
Toll Free AUS:** 1800 951 429 | **INTL:** +61 2 8503 9110
Toll Free NZ:** 0800 447 037 | **INTL:** +64 9 870 3331
Toll Free UK:** 0808 175 5140 | **INTL:** +44 7444 467579
Email & Chat Support
Email Support: Click the button below to submit a ticket.
Live Chat: For immediate assistance during business hours, click the 'Help' widget in the bottom right corner of this page.
Feedback & Feature Suggestions
We are always looking for ways to improve ePlatform! If you have any feedback, feature requests, or general suggestions on how we can improve our service or apps, we would love to hear from you. Please submit your ideas through our email support or live chat.
Tips for Faster Support
When reaching out regarding a technical issue, please include:
Your library or school name (and portal URL)
The device type and app version (if applicable)
A brief description or screenshot of the error message