If titles that should be available in your library's ePlatform collection (eBooks, Audiobooks, Decodables etc) are missing or not appearing properly in your browser, it is often due to outdated cached data stored by your web browser.
Step 1: Clear Your Web Browser's Cache and Cookies
Clearing your browser's stored cache and cookies forces the ePlatform portal to reload the newest data directly from the servers, which usually restores missing eBooks and Audiobooks.
Google Chrome
Click the three vertical dots in the top-right corner of Chrome.
Go to Settings > Privacy and security.
Click Delete browsing data.
Select Cookies and other site data and Cached images and files.
Set the time range to All time and click Delete data.
Microsoft Edge
Click the three horizontal dots in the top-right corner.
Go to Settings > Privacy, search, and services.
Under Clear browsing data, click Choose what to clear.
Check Cookies and other site data and Cached images and files.
Set the time range to All time and click Clear now.
Safari (Mac)
In the top menu bar, click Safari > Settings (or Preferences).
Go to the Privacy tab and click Manage Website Data....
Click Remove All, then confirm by clicking Remove Now.
Still Not Visible?
If the titles are still missing after clearing your cache and cookies:
Age Category Restrictions: Your account may have age restrictions or year-level limits applied by your library or school administrator that hide certain titles.
Contact Support: Reach out to our technical support team at support@eplatform.co with your portal URL, the missing titles/ISBNs, and your user details so we can investigate your access settings.