Troubleshooting

Troubleshooting

If you’re experiencing difficulties using ePlatform, this section provides helpful guides for resolving common issues such as signing in, finding your library or books, and managing your loans.

I'm having a problem

General problem solving steps

If you're having trouble with ePlatform (like the app crashing or problems reading books), try on...

I can't find my library

If you are trying to log in to ePlatform but can’t find your library, here are a few things to tr...

I need help signing in

If you need your sign-in information (like an ID, username, password, or setup code) or have trou...

I can't borrow a book

If you can't borrow a book, there are a few possible reasons:All the copies of the book are alrea...

I can't return a book

If you can't return a book, it's probably assigned to you. Your school decides how long you have ...

I cant renew a book

If you can't renew a book, there are a few possible reasons:Someone else has the book reserved. Y...