Contacting ePlatform Technical Support
The ePlatform Technical Support team is available Monday to Friday to assist with technical questions, setup, and troubleshooting.
Video tutorial
Watch this staff tutorial for an overview of getting help and support with ePlatform.
Submit a support request
Select the button below to open the ePlatform support-request form.
Email Support
Email support@eplatform.co with your question or technical issue.
Phone Support
| Region | Toll-free number | International number |
|---|---|---|
| Australia | 1800 951 429 | +61 2 8503 9110 |
| New Zealand | 0800 447 037 | +64 9 870 3331 |
| United Kingdom | 0808 175 5140 | +44 7444 467579 |
Live Chat
During business hours, select the Help widget in the bottom-right corner of the Help Center to start a chat.
Information to include
For faster troubleshooting, include:
- your school or library name;
- your ePlatform portal URL;
- the affected feature, page, title, or patron account;
- the device type;
- the app version, if applicable;
- the browser being used, if applicable;
- a clear description of what happened;
- the steps completed before the problem occurred;
- whether one or multiple users are affected;
- the complete error message; and
- a screenshot, where available.
Do not include passwords or other sensitive authentication credentials in a support request.
Feedback and feature suggestions
You can also use email support or Live Chat to send feedback, feature requests, or suggestions for improving ePlatform and its apps.