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I Can’t Add My Library to the App

You can add a library to the ePlatform app by searching for its name, entering its setup code, or scanning its QR code.

Search for your library

  1. Open the ePlatform app.
  2. Select Add New Library.
  3. Enter your school or library name in the search box.
  4. Select the correct library from the results.

Add New Library option in the ePlatform app

Select Add New Library to search for your school or library.

Library search results in the ePlatform app

Select the correct school or library from the search results.

If the complete name does not produce the expected result, try the most unique word in the school or library name.

Enter a setup code

  1. Open Add New Library.
  2. Select I have a setup code.
  3. Enter the setup code provided by your school.
  4. Select Get Started.

Setup code entry screen in the ePlatform app

Enter the setup code supplied by your school.

Library staff can find the setup code on the Library page of the school’s ePlatform portal under Install ePlatform App by Setup or QR code.

Scan a QR code

  1. Open Add New Library.
  2. Select the QR option.
  3. Allow the ePlatform app to access the device’s camera when prompted.
  4. Scan the QR code supplied by your school.

QR code option used to add a library in the ePlatform app

Select QR to scan the code supplied by your school.

If the library does not appear

  1. Check the spelling of the school or library name.
  2. Try a shorter or more distinctive part of the name.
  3. Ask your teacher or librarian for the setup code or QR code.
  4. Confirm that your device has an internet connection.
  5. Check your app store for an ePlatform update.
  6. Restart the app and try again.

Need help?

Ask your teacher or librarian for the correct library name, setup code, or QR code.

Library staff can email support@eplatform.co with the complete school or library name if it still cannot be added.