I Can’t Find My Loans or Reserves
Your borrowed and reserved titles are available from the Loans area. The ePlatform app synchronises loans and reservations between devices when each device has an internet connection.
Open Loans
Open Loans from the ePlatform navigation to view titles currently borrowed or reserved with your account.
If the expected title does not appear, refresh the page or allow the app to synchronise while connected to the internet.
Check your library and account
Confirm that you are signed in to:
- the same school or library used to borrow or reserve the title; and
- the same patron account used when the loan or reservation was created.
A loan or reservation created with another account will not appear in the current account.
Synchronise your loans and reserves
The ePlatform app synchronises loans, reservations, and eBook progress between devices when each device has an internet connection.
If a loan or reserve is missing:
- Connect the device to the internet.
- Open ePlatform and wait for it to update.
- Open Loans again.
- If the title is still missing, check for an ePlatform app update.
- Restart the device.
- Sign out and sign in again using the same account.
The title may have expired or returned
When a loan reaches the end of its loan period, the title returns to the library automatically and is removed from your active loans.
A reserved title may also move into your active loans when Reserve Ready Auto Borrow? is enabled and a copy becomes available.
Find or cancel a reservation
A reserved title appears with your account while you are waiting for an available copy.
To remove an existing reservation, select Cancel Reserve beside the title.
Need help?
Ask your teacher or librarian if a current loan or reservation still does not appear.
Library staff can email support@eplatform.co and include:
- the library name;
- the affected patron account;
- the missing title and ISBN;
- whether it was borrowed or reserved; and
- the device or browser being used.