Content Credits
Content Credits are a prepaid balance that your school can use for eligible eBooks, Audiobooks, and Class Sets purchased through the ePlatform Shop.
On this page
- View your Content Credit balance
- Buy Content Credits
- Use Content Credits
- Expiry and refunds
- What Content Credits cannot pay for
- Frequently asked questions
View your Content Credit balance
Sign in with an account that can access the Shop. Your available Content Credit balance is displayed in the Shop sidebar.
Buy Content Credits
- Open Shop.
- Select Buy Credit.
- Enter the required Purchase Amount.
- Enter your school’s reference in Your Reference, if required.
- Select one of the payment options displayed: place the order on account, Visa or Mastercard, or direct debit.
- Review the amount and complete the order.
An invoice is sent to the billing contact recorded for your school.
Use Content Credits
When an eligible Shop purchase is completed, available Content Credits are applied automatically, using the oldest credits first.
If the balance does not cover the full order, the available credit is applied and the remaining amount can be paid using another payment option shown at checkout.
Content Credits can be used for eligible Private Collection titles and Class Sets. See:
- Purchasing eBooks or Audiobooks for Your Private Collection
- Finding and Purchasing a Class Set
- Paying for Shop Purchases and Invoices
Expiry and refunds
Content Credits expire two years after purchase and are non-refundable. Use the oldest credits first so that earlier balances are spent before newer ones.
What Content Credits cannot pay for
Content Credits cannot be used to pay for a Shared Collection subscription.
Frequently asked questions
Can I use Content Credits if they do not cover the whole purchase?
Yes. The available balance is applied and you can pay the remainder using another option displayed at checkout.
Who receives the invoice?
The invoice is sent to the billing contact recorded for your school.
Can unused Content Credits be refunded?
No. Content Credits are non-refundable and expire two years after purchase.
Need help?
Contact support@eplatform.co and include your school name, the purchase amount or order reference, and a description of the issue. Do not send payment-card details by email.