Paying for Shop Purchases and Invoices

Users with Purchaser access can complete orders in the ePlatform Shop using the payment options available to their account.

On this page

• Before checkout
• Payment options
• Purchase-order references and notes
• View orders, invoices, and downloads
• Frequently asked questions

Before checkout

The user completing the order must have Purchaser access. A user with Shopper access can open the Shop and add titles to a basket but cannot complete the purchase.

For details, see User Roles and Permissions after that article is published.

Payment options

The checkout can offer the following payment options:

• Place order on account: Available when your account has credit. Your monthly statement shows the account position, and any debit balance can be paid at that time.
• Credit card: Pay securely using Visa or MasterCard.
• Direct debit: Pay using Direct Debit.

Select from the payment options displayed for your account during checkout. If an expected option is missing, contact ePlatform Support before completing the order.

Purchase-order references and notes

Checkout includes two optional fields:

• Your Reference: Enter a purchase-order reference number to display on the invoice.
• Additional Notes: Add any further information that needs to accompany the order.

View orders, invoices, and downloads

1. Open Shop.
2. Select Order History.
3. Find the required order.

Order History can show the order number, reference, date, payment type, units, total, and purchaser. It also provides the available invoice, MARC, and CSV downloads for the order.

For invoices issued for your wider ePlatform account, see Viewing and Paying ePlatform Invoices.

Frequently asked questions

Which role can complete a purchase?

The user must have Purchaser access. Shopper access allows a user to prepare a basket but not complete checkout.

Can I add a purchase-order number?

Yes. Enter it in the optional Your Reference field so it appears on the invoice.

Where can I download the Shop invoice?

After placing the order, open Shop → Order History and locate the order. If an expected invoice is not available, contact ePlatform Support.

Need help?

Email support@eplatform.co or submit a support request. Include your library name, order number if available, selected payment option, and any error shown. Do not include card or bank details.