Viewing and Paying ePlatform Invoices
You can view and pay an ePlatform invoice from the invoice email sent to your designated billing contact or from your library’s ePlatform Admin area.
Pay from the invoice email
When an invoice is issued, ePlatform sends an email to your library’s designated billing contact.
- Open the invoice email from ePlatform.
- Select the Payment Link in the email.
- Follow the on-screen instructions to pay the invoice.
The payment page provides the available credit-card or online payment options.
View invoices in the Admin area
- Sign in to your ePlatform library using an administrator account.
- Select Admin from the top navigation.
- From the menu on the left, select Account & Billing → Billing and Invoices.
- Locate the required invoice.
Pay one invoice
- Go to Admin → Account & Billing → Billing and Invoices.
- Locate the unpaid invoice.
- In the Status column, select Pay Now.
- Follow the on-screen instructions to complete the payment.
Pay multiple invoices
- Go to Admin → Account & Billing → Billing and Invoices.
- Select the unpaid invoices you want to pay.
- Select Pay Selected.
- Follow the on-screen instructions to complete the payment.
Frequently asked questions
How do I view my invoices?
To view your billing information and invoices, go to Admin → Account & Billing → Billing & Invoices.
How do I view my subscription plans?
To view your current plans, go to Admin → Account & Billing → Current Plans.
Is there an outstanding balance on my invoice?
Go to Admin → Account & Billing → Billing & Invoices and locate the invoice.
If an invoice shows an amount owing, outstanding balance, partial payment, or unexpected balance, contact support@eplatform.co. Include your school or library name and invoice number so ePlatform can confirm the account-specific details.
Has our subscription price increased?
Questions about renewal pricing, subscription price increases, an upcoming billing period, or the expected amount of a future invoice are specific to your account. Contact support@eplatform.co and include your school or library name. We will be happy to help.
Need help?
If you cannot locate or pay an invoice, email support@eplatform.co. Include your library name and the invoice number, if available.