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Managing Billing Contacts

Your library’s designated billing contact receives ePlatform invoice emails. Keep these details current so invoices reach the correct person or finance team.

Open Billing Contacts

  1. Sign in to your ePlatform library using an administrator account.
  2. Open the Admin area.
  3. Select Account & Billing.
  4. Select Billing Contacts.

Update the billing contact

  1. Open the Billing Contacts page.
  2. Review the billing contact details currently recorded for your library.
  3. Update the displayed details as required.
  4. Save your changes.

Check the email address carefully. This is the address used when ePlatform sends an invoice email to your designated billing contact.

When to update the contact

Update your library’s billing contact when:

  • the current billing contact leaves your school or organisation;
  • responsibility for invoices moves to another staff member;
  • invoice emails should be sent directly to your finance team; or
  • the existing contact name or email address is incorrect.

Invoice emails

When an invoice is issued, the designated billing contact receives an email from ePlatform. The email contains a Payment Link that can be used to open and pay the invoice.

If the billing contact has not received an expected invoice email:

  1. Confirm that the email address on the Billing Contacts page is correct.
  2. Check the recipient’s junk or spam folder.
  3. Open Billing and Invoices in the Admin area to locate the invoice.

View or pay an invoice

Billing contacts and invoices are managed on separate pages. To locate an invoice, go to:

Admin area → Account & Billing → Billing and Invoices

From this page, you can view your library’s invoices and access the available payment options.

Need help?

If you cannot update the billing contact, email support@eplatform.co. Include your library name and the billing contact details that need to be updated.